Política de Privacidad

Effective Date: March 20, 2026 | Last Updated: March 11, 2026

Axios Natural Health Centers, Inc. (“Axios,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at axiosnaturalhealthcenters.com, use our services, or communicate with us by phone, email, text message (SMS/MMS), or any other channel.

Axios Natural Health Centers is a HIPAA-compliant healthcare provider and holds LegitScript certification. We comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Telephone Consumer Protection Act (TCPA), and the CTIA Messaging Principles and Best Practices.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information You Provide

Full name
Email address
Phone number (including mobile number)
Mailing address
Date of birth
Payment and billing information

b) Health and Medical Information

Medical history, symptoms, and health conditions
Treatment records and prescriptions
Lab results and diagnostic information
Insurance information (if applicable)

All health and medical information is classified as Protected Health Information (PHI) under HIPAA and is handled in strict compliance with HIPAA regulations. For a full description of how we use and protect your PHI, please refer to our HIPAA Notice of Privacy Practices, available upon request or at our clinic.

c) Automatically Collected Information

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring URLs and search terms
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, manage, and improve our healthcare services, including telemedicine consultations
To process appointments, orders, and payments
To communicate with you about your care, treatment plans, and follow-up appointments
To send service-related notifications, appointment reminders, and health tips via SMS, email, or phone
To send promotional or marketing communications (only with your prior express consent)
To respond to your inquiries and provide customer support
To comply with legal and regulatory requirements
To improve our website, services, and patient experience
To protect the safety and security of our patients, staff, and systems

3. SMS/Text Messaging Privacy

This section specifically applies to our SMS/MMS messaging program and complies with CTIA Messaging Principles and Best Practices, TCPA requirements, and A2P 10DLC carrier regulations.

a) Data Collection for SMS

When you opt in to receive text messages from Axios Natural Health Centers, we collect your mobile phone number and your consent to receive SMS/MMS communications. We may also collect your name and email address if you provide them through the same subscription form.

b) How We Use SMS Data

Your mobile number and SMS subscription data are used only to send the types of messages you have consented to receive, which may include:

Appointment reminders and confirmations
Follow-up messages about treatment and care
Service updates and health information
Promotional offers and special announcements (only if you opted into marketing messages)

c) No Sharing of SMS Subscription Data with Third Parties

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, or share your mobile number, SMS consent, or any data collected through our messaging program with third parties for marketing or promotional purposes. The only exception is that we may share your phone number with our SMS service provider solely to deliver messages on our behalf. Our SMS provider is contractually required to use your information only for message delivery and is prohibited from using it for any other purpose.

d) Message Frequency

Message frequency varies depending on your interactions with Axios Natural Health Centers and the types of messages you have chosen to receive. You may receive recurring messages. Message and data rates may apply depending on your mobile carrier and plan.

e) Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will remove your number from our messaging list and send you a one-time confirmation message. After opting out, you will no longer receive text messages unless you re-subscribe.

f) Help

For help or more information about our SMS program, reply HELP to any message or contact us using the information in Section 10 below.

g) Supported Carriers

Our SMS program is supported by all major U.S. carriers. Carriers are not responsible for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may only share your information in the following limited circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, SMS delivery platforms, email providers, IT support). These providers are contractually required to protect your data and use it only for the services they provide to us.
Healthcare Operations: We may share PHI with other healthcare providers involved in your care, as permitted by HIPAA.
Legal Requirements: We may disclose information if required by law, court order, subpoena, or to comply with regulatory obligations.
Safety and Security: We may disclose information to protect the rights, property, or safety of Axios Natural Health Centers, our patients, or the public.

We will never share, sell, rent, or disclose your personal data, mobile number, or consent data to third parties for their own marketing or promotional purposes.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, alteration, and disclosure. These measures include:

SSL/TLS encryption for all data transmitted through our website
HIPAA-compliant electronic health record (EHR) systems
Access controls and authentication protocols
Regular security assessments and employee training
Encrypted data storage and secure backup systems

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website features.

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools may collect anonymous usage data. We do not use tracking pixels or cookies that transmit your PHI to third-party advertising platforms.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable federal and state healthcare regulations. If you opt out of our SMS program, we will remove your phone number from our messaging lists immediately, although we may retain records of consent and opt-out for legal compliance purposes.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Opt-Out: Opt out of marketing communications at any time (reply STOP for SMS or use the unsubscribe link in emails).
HIPAA Rights: You have additional rights under HIPAA regarding your PHI, including the right to access, amend, and receive an accounting of disclosures. Contact us or refer to our HIPAA Notice of Privacy Practices for more details.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent. If we become aware that we have collected information from a minor under 18 without proper consent, we will take steps to delete that information.

10. Contact Us

Axios Natural Health Centers, Inc.
8726 NW 26th St, Suite 24
Doral, FL 33122

Phone: (786) 988-4793
Email: info@axiosnaturalhealthcenters.com
Website: axiosnaturalhealthcenters.com

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us using the information above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.